Refund policy

Refund Policy

We want you to love your ULARA purchase. If there is an issue with your order, please contact us within 7 days of delivery.

Due to the nature of our products, used or burned candles cannot be returned or exchanged. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.

Damaged or incorrect orders: If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and include your order number and photos of the item and packaging. We’ll review the issue and work with you to make it right.

Change-of-mind returns: Approved unused items may be returned within 14 days of delivery. Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.

Non-returnable items: Used products, burned candles, gift cards, personalized items, and final-sale items cannot be returned.

Refunds: Once an approved return is received and inspected, we’ll notify you. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

To request a return or report a problem with your order, please contact us through our Contact page.