Shipping policy

Shipping Policy

Thank you for shopping with ULARA. We carefully prepare and package each order to ensure it arrives safely.

Processing Time
Orders are typically processed within 2–4 business days. During launches, holidays, or periods of high order volume, processing may take slightly longer.

Shipping Within Canada
We currently ship within Canada. Available shipping options and applicable rates will be displayed at checkout.

Delivery Times
Delivery times vary depending on your location and the shipping service selected. Please note that processing time is separate from shipping time.

Order Tracking
When tracking is available, you will receive shipping confirmation and tracking information once your order has been dispatched.

Incorrect Shipping Information
Please ensure your shipping information is correct before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been shipped.

Lost, Delayed or Damaged Packages
If your package arrives damaged or you experience an issue with your delivery, please contact us with your order number and relevant photos or information. We will work with you and the shipping carrier to determine the appropriate next steps.

Questions
For questions regarding your order or shipping, please contact us at hello@ulara.ca.